IMAlive Online Crisis Helpline

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IMAlive is a live online network that uses instant messaging to respond to people in crisis. People need a safe place to go during moments of crisis and intense emotional pain, and may not always be willing or able to call a phone helpline. IMAlive seeks to provide this safe space by having 100% of its volunteers trained in crisis intervention.

Target Population:

Anyone dealing with crisis

Highlight of Programs / Services Offered:

  • The website provides an anonymous online chat service connecting people in crisis with trained volunteers. The chatline strives towards being 24/7, but cautions that during times of high volume, there may not be a volunteer available immediately.
  •  Online training is provided to volunteers through the QPR Institute. Interested volunteers must be 16 or older and have at least 4 hours a week available for training, practice and eventually online support. The IMAlive volunteers make a life changing commitment to respond to people in crisis with their time, talents and empathy. Before volunteers begin responding they will complete approximately 20 hours of training, receive certification by a licensed clinician, and pledge to complete 200 hours of volunteer service within the first year.