NL Smokers’ Helpline  

Address: 15 Pippy Place, 3rd Floor, Carnell Building, PO Box 13457, Station A, St. John’s, NL A1B 4B8 

Smokers’ Helpline: 1-800-363-5864
Fax: (709) 726-2550
Twitter: @SmokersHelpNL
Facebook: @smokershelp 
Instagram: @smokershelpnl 


The SHL is dedicated to improving public health and the quality of life by reducing and eliminating tobacco use in NL; reducing the provincial smoking rate; and by encouraging and supporting Newfoundlanders and Labradoreans of all ages to quit using tobacco and stay tobacco free.

Target Population:

All ages across the province; smokers and non-smokers.

Highlights of Programs Offered:

  • The SHL offers a variety of services to help individuals quit (or reduce) smoking. Smoking cessation information and support is available over-the-phone, online, and through texts and emails. 
  • The SHL is not only for smokers, the Helpline regularly receives calls from others such as health professionals, employers, and friends/family members of smokers. 

Highlights Services Offered:

  • Individuals may sign-up to receive support with quitting through a text message program (receive 1 text per day for up to 12 weeks) and an email program (receive 1 email per week for 5 weeks). 
  • There is a web-based app, KickAsh, which provides helpful and fun tools to help individuals get motivated and stay on track with quitting. 
    • Please note: Available only for residents of Newfoundland and Labrador, Canada. If you are outside of this province, please connect with the quitline that serves your area:
  • The online program Mindful E-Quit provides a variety of online tools including a training video and guide, interactive workbook and quit tips based on mindfulness themes. 
  • Healthcare providers, workplaces, post-secondary institutions and community organizations are invited to help individuals connect to the SHL services through the Helpline’s Referral Program.
  • Resources on helping you move forward with quitting and stay Smokefree  
  • Support:
    • Some of the tips and suggestions on how to help a friend or family member who has decided to quit smoking include:
      • Understanding tobacco addiction
      • Be respectful & be positive
      • offering supporting with kindness and compassion
      • Encourage them to use a quit-smoking program and help them stay smokefree
    • Helping Women Live Smoke-Free Initiative supports (Healthy Baby Clubs) to address tobacco use with pregnant and post-partum women. The program focuses on
      • Screen for Tobacco use
      • Talk with women about Tobacco use
      • Creating supportive environment
    • In the Workplace
    • Teen Support: tips and suggestions on how to help your teen quit smoking and stay smoke-free include:
      • Being a good model
      • Talk to them before they start smoking
      • How to say “no” to smoking
      • How to support your teen if they are smoking
      • Help your teen make a quit-smoking plan
      • Celebrate success

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