Website: http://www.easternhealth.ca/WebInWeb.aspx?d=1&id=2106&p=74

 

Mandate: To provide hospital, treatment centre, clinic, community-based and online mental health and addictions services throughout the Eastern Health region.

 

Target Population: Adults, children, youth, and family members/ supports who are concerned about mental health, mental illness, substance use, and/ or gambling.

 

In an Emergency:

  • 911
  • Mental Health Crisis Line: 737-4668 or 1-888-737-4668
  • Mobile Crisis Response Team (St. John’s and area): 709-737- 4668 or 1-888-737-4668
  • Sexual Assault Crisis Line: 1-800-726-2743 or 726-1411
  • Go to your local Emergency Department

 

Highlight of Programs / Services Offered:

Central Intake (St. John’s and area):

  • Central Intake for Children and Youth
    • Please call (709)777-2200; this is a single-entry access point for child and youth mental health and addictions services in St. John’s area.
    • Physicians and health professionals can fax a completed Referral Form to (709)777-2211
  • Central Intake for Adults
    • Individuals and families in St. John’s and surrounding areas are invited to call one central phone number if you are interested in connecting with a group or workshop, mental health counsellor, addiction counsellor, psychiatrist, program or service.
    • Please leave a message at (709)752-8888 and we will help you get connected.
    • Physicians and health professionals can fax a completed Adult Referral Form to (709)752-6852; or submit the form via email to MHAintake@easternhealth.ca
    • Note: If it is general information about EH services that you are seeking, please visit here, or call 811 to speak with a HealthLine

Help Lines and Navigator

  • Mental Health and Addictions Systems Navigator
    • Barry Hewitt: (709)752-3916 or 1-877-999-7589 (VRS calls are welcome); or email hewitt@easternhealth.ca.
    • This Navigator is a central point of contact for individuals, family members and stakeholders throughout the province to problem solve so that you can figure out next steps, consider options and find the right mental health or addiction service, and get help in making connections.
  • HealthLine 811 or TTY 1-888-709-3555
    • HealthLine is a free, confidential, 24 hour telephone line, staffed by experienced registered nurses in our province who can offer health advice, information and connect you to resources and local services.
  • Warm Line: 1-855-753-2560 or 753-2560
  • The Warm Line offers non-emergency, non-crisis telephone support for people in the province who are living with mental health issues.
  • Feel free to call us between 11:00 am and 11:00 pm, 7 days a week.
  • Gambling Help Line 1-888-899-HELP (4357)
  • The Gambling Help Line is a free, confidential service available province-wide, 24 hours a day.
    • Smokers Helpline: 1-800-363-5864
      • The Smokers’ Helpline is a free, confidential service providing information, resources, support and motivational counselling while you are working toward being smoke free. Connect with us by phone, text, email or Live Chat.
      • Kids Help Phone: 1-800-668-6868
    • Kids Help Phone is always there for you. No matter what you want to talk about, we’re here to listen. No judgment, totally private, 24/7. Call us, or go to our website to connect by text, email, Live Chat, download our free Always There App, or learn about

Online Supports

  • Bridge the gAPP
  • Breathing Room
    • Breathing Room is a free online program, designed for youth and young adults who want to learn new ways to manage stress, depression or anxiety:
    • Give yourself a few minutes a day to relax and refresh while gaining practical strategies.
    • The Breathing Room can be used by yourself or supported by an online coach, counsellor or teacher who checks in with you each week.
  • Mindwell
    • Improve your mental wellness, resilience and performance by joining the 30 Day Mindfulness Challenge. A new challenge starts every Monday. It is available free from a computer, tablet or phone in French and English and only takes 5 to 10 minutes a day.
    • For more information, or to join the mindfulness challenge, click
  • Strongest Families
    • Strongest Families Institute (SFI) is a not-for-profit agency designed to support children and youth from 3-17 years of age:
      • This program may be for you if you have concerns about your child’s behaviour difficulties, anxiety, attention deficit hyperactivity disorder, bullying or bedwetting.
      • Support is provided to families over the phone and Internet in the comfort and privacy of your own home.
      • Families can be referred by a teacher, guidance counselor, physician, nurse, social worker, etc.
      • For a Parent Brochure, click
      • For a Referral Form, click
    • TAO – Therapy Assistance Online
      • Therapy Assistance Online combines online self-help work and contact with professional counsellors by phone, chat or video conferencing.
      • TAO is free to Newfoundland and Labrador residents.
      • Call 811 to get started
    • Other Resources
      • Canada’s Low-Risk Alcohol Drinking Guidelines
        • To learn about low-risk drinking, click

Counselling Options

  • Doorways
    • A single session, walk in counselling service.
    • Available to youth and adults without an appointment or referral
    • A health care professional will meet with you and discuss your concerns on a first-come, first-serve basis.
    • Doorways provides information and support focused on your need. Some examples of what you may want to discuss are: family, health, grief, work, relationships, stress, anxiety, depression, drinking or drug use.
    • Doorways is not an emergency service.
    • To find Doorways in your area, click here or call 811 and a Health Line nurse will provide you with a location near you.
  • Support Groups
    • If you are an adult in St. John’s and you are trying to address your use of a substance and/or gambling, don’t hesitate to drop-in to any of our Support Groups:
    • Villa Nova Plaza, CBS. For more information, please call (709) 834-6944.
    • Building 532, Pleasantville, St. John’s (Back of building on Roosevelt Ave). For more information, please call (709) 752-4926.
    • Cordage Place, St. John’s. For more information, please call (709) 752-4926.
  • Community Counsellors
    • Counsellors are available to support individuals who have mental health or substance use concerns as well as family/friends who are affected. A Community Counsellor is able to speak with you about a variety of concerns, such as alcohol and drugs, grief and loss, depression, gender and identity, or any other concern that is affecting your mental health and wellbeing.
    • To find a Community Counsellor near you, click here; or call 811.
  • Eating Disorder Counselling
  • HOPE Program (Healthy Opportunities for People with Eating Disorders)
    • The HOPE Program is for you and your family if you are 15+ and have been diagnosed with anorexia nervosa, bulimia nervosa or other specified feeding and eating disorder. We are available to anyone in the province by phone and we are also at the Renata Elizabeth Withers Centre for Hope on Major’s Path in St. John’s so that you can begin your journey to wellness in a trusting, supportive environment.
    • Call us at 709-777-2041
    • Talk to a physician or health care provider. If the Hope Program is the best option for you, they can make a referral.
  • Eating Disorder Inpatient Treatment Program:

Hospital Care

  • Mental Illness Inpatient Services
    • Specialized in-hospital care is available to provide such services as a psychiatric diagnosis, therapy, medication adjustment and care during an acute episode should a person’s mental illness temporarily worsen.
    • For information:

Treatment Centres

  • Recovery Centre
    • The Recovery Centre in St. John’s is open to anyone in the province who is 16+ and needs help while withdrawing from alcohol, drugs and/or gambling. (You may have previously known this service as “detox”).
    • The Recover Centre has around-the-clock nursing support and can provide medication to help with your withdrawals as needed. Once you start to feel better, they have a counsellor and meetings to support you as you begin your recovery.
    • To get started (you don’t need a referral, but you do need to call yourself):
      • Call us at 709-752-4980 or 1-877-752-4980. They will ask you some questions over the phone to make sure the Recovery Centre is the best service for you. If they are the right service, they will offer you a bed usually within 24 hours.
      • Or, don’t hesitate to ask a counselor, doctor, your hospital Emergency Department or community agency about the Recovery Centre.
    • Tuckamore Centre
      • Tuckamore is a live-in treatment Centre for 12 – 18 year olds in the Newfoundland and Labrador who have complex mental health concerns.
      • Tuckamore is located in Paradise and the average length of stay for young people is between 6 – 12 months.
      • The program includes individual, group and family counselling as well as life skills training, recreation, and art and music therapy.
      • Tuckamore provides a safe home-like environment, a school area, a multipurpose room, a physical fitness area and an apartment for family visiting overnight.
      • You can also ask your physician, nurse, clinician or social worker about other supports for youth in your area (i.e., counselling). If Tuckamore is right for you, they can help with a referral.
        • For more information:
        • Click here for the Tuckamore Centre Youtube video.
      • Youth Treatment Centre Brochure (PDF, 2014)
      • Or, Call 709-752-3914
        • Humberwood
        • Humberwood is a live-in, non-medical treatment Centre located in Corner Brook. If you are a resident of Newfoundland and Labrador and over the age of 19, Humberwood may be able to help with your drug, alcohol and/or gambling concerns.
        • Humberwood offers a structured program that focuses on your needs through individual, group and family counselling. There are private rooms and the usual stay is 21 days.
        • Most people go to counselling or other programs first, but if you feel that you need residential services, ask your physician, nurse or counsellor about Humberwood. They can assist with a referral if Humberwood is right for you.
          • For more information call 709-634-4506 or visit the webpage.
        • The Grace Centre
          • The Grace Centre is a live-in addiction treatment Centre located in Harbour Grace. If you are a resident of Newfoundland and Labrador and over the age of 18, The Grace Centre may be able to help with your drug and/or alcohol concern.
          • The Grace Centre offers a structured program that focuses on your needs through individual, group and family counselling. There are 18 private rooms and the usual stay is 28 days.
          • Most people go to counselling or other programs first, but if you feel that you need residential services, ask your physician, nurse or counsellor about The Grace Centre. They can assist with a referral if The Grace Centre is right for you.
          • Hope Valley Treatment Centre
            • Hope Valley is a live-in treatment center for 12-18 year olds in the province who are concerned about their drug or alcohol use.
            • Hope Valley is located in Grand Falls-Windsor and the average stay is 3-4 months. The Centre houses up to 12 youth and provides a variety of services such as detox, counselling, schooling and life skills training.
            • Please discuss Hope Valley with your health care provider or contact us at 709-292-8360 to help decide if this service is right for you or a loved one.
          • For more information:
          • Out-of-Province Treatment Policy: The Department of Health and Community Services has guidelines for the application process of Out-of-Province (OOP) addictions treatment and specialized mental health services. Treatment options within the province must first be fully utilized and/or deemed not appropriate to meet specific client needs before funding approval for out-of-province treatment is provided. For more information, click

 

Opioid Treatment and Naloxone

  • Opioid Dependency Treatment
    • Help is available for you and your family if you are a youth or adult and have concerns related to opioid use or want help to reduce the physical, mental and emotional withdrawal symptoms. Please don’t hesitate to talk to your doctor or a mental health and addictions counsellor about the best options for you.
    • To find a physician or counsellor:
    • Take Home Naloxone Kits
      • Take Home Naloxone Kits are for individuals who are at risk of an opioid overdose and for their friends/family who might witness an overdose.
      • Call 911 right away if you think that someone is having an overdose
      • Naloxone is a temporary medication that can save a life in the event of fentanyl or other opioid overdose
      • Naloxone Kits are free and instruction is provided
        • Find a Naloxone Kit near you:
      • Call 811 and a HealthLine nurse will provide you with a contact number and location

 

Prevention and Promotion – Mental Health and Addictions

  • Health promotion staff in your Regional Health Authority are pleased to provide educational activities, presentations, displays and consultations for individuals, groups, schools, workplaces, communities, etc.
  • They offer a wide range of topics about mental wellbeing, illness and addiction.
  • Feel free to contact them to discuss your interests and how then can assist.
    • For Addiction Information:
    • For Mental Health Information:
    • More Resources and Contacts:
      • Click here, for a list of National and Local partners.
      • For NFP Funding opportunities, click

Children and Youth

  • The Children and Adolescent Division of the Mental Health and Addictions Program provides coordinated and comprehensive services to children, adolescents and families facing emotional, social, psychiatric and family challenges. Children can access our services up to their 18th birthday.
  • Child and Adolescent Central Intake facilitates access to the following services in the St. John’s region:
  • In addition, services for child and adolescents within the Mental Health and Addictions Program include:
    Youth Outreach Program;

  • We believe that families are essential partners in the treatment of childhood issues. For this reason, our services focus on client and family-centred care. As appropriate, the Mental Health and Addictions Program also partners with other community agencies that service children to ensure coordinated care.
    • For more youth services information, please visit: Bridge the gApp(Youth)
    • If you are in St. John’s and area and want to request referral to a program, please contact Central Intake – Children and Youth 709-777-2200.
      • Outside the Metro Region: please contact 811 and a HealthLine nurse will assist you with program contact numbers.

 

Housing Services

  • Individuals who have a mental illness may be eligible for housing services such as a board and lodging financial assistance (relatives and non-relatives), life skills/transitional supports, case management, recreational services, respite or home support.
    • Information and contact numbers:
    • Housing, Shelter and Home Supports:
      • Newfoundland and Labrador Housing (Housing) provides affordable rental housing to individuals and families with low income, including seniors, single parents, single people, Aboriginal people, and persons with disabilities.
        • For more information, click
      • Residential Options:
        • Residential options are available to adults with disabilities who meet program criteria and are unable to reside with the natural family.
        • For more information, click
      • Newfoundland and Labrador Housing Corporation:
        • Through the Rental Housing Program we help households with low income that cannot obtain suitable and affordable rental housing on the private market.
          • For more information, click here.
        • Provincial Mental Health and Addictions Systems Navigator:
          • If you are having difficulty finding what you need, please call (709) 752-3916 or toll-free at 1-877-999-7589; video relay service (VRS) calls are welcome.
          • Email: hewitt@easternhealth.ca

Additional Services

  • A range of other mental health and addiction services are available with a referral from your physician or healthcare provider. For individual program and referral information please call or fax:
    • ACT Team: Majors Path, St. John’s. Tel: 752-3511 Fax: 752-3535.
  • Ambulatory Care Waterford Hospital, St. John’s Tel: 777-3332 Fax: 777-3920
  • CAST (Concurrent, Addictions, Specialized Treatment).657 Topsail Road, St. John’s Tel: 777-5074 Fax: 777-5170
  • Day Treatment Program: St. Clare’s Hospital, St. John’s Tel: 777-5252 Fax: 777-5093
  • Mental Health Court: Tel: 726 8966 Fax: 777 7878
  • Occupational Therapy: Waterford Hospital, St. John’s Tel: 777-3828 Fax: 777-3006
  • Outreach: 657 Topsail Road, St. John’s Tel: 777-5074 Fax: 777-5170
  • PIER Program: Waterford Hospital, St. John’s Tel: 777-3614 Fax: 777-3553
  • Sexology Program: Waterford Hospital, St. John’s Tel: 777-3786 Fax: 777-3920
  • Traumatic Stress Services Cordage Place, St. John’s Tel: 752-4919 Fax: 752-4920
  • Therapeutic Recreation – Inpatient: Waterford Hospital, St. John’s Tel: 777-3587 Fax: 777-3098
  • Therapeutic Recreation – Outpatient: Waterford Hospital, St. John’s Tel: 777-3336 Fax: 777-3446