Advocate for Children and Youth NL

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193 LeMarchant Rd
St. John’s, NL
A1C 2H5

Tel: (709) 753-3888
Toll-free: 1-877-753-3888
TTY: (709) 753-4366
Fax: (709) 753-3988

Email: office@ocya.nl.ca
Website: www.childandyouthadvocate.nl.ca

Mandate:

To help children and youth get the services they have a right to receive from government, its boards and its agencies. Staff will help children and youth express their opinions or views and if they are unable to do so, speak on their behalf

Target population:

Children and youth up to age 19, or up to age 21 if the child or youth has been in care or custody under the Children and Youth Care and Protection Act or the Youth Criminal Justice Act

Highlight of Programs / Services Offered:

As a child or youth, you would call the Advocate for Children and Youth when:

  • You have a complaint(s) regarding access to or provision of services that have been designed to support children and youth
  • You believe your viewpoint is not being heard or that your rights are being ignored
  • You believe that all the information about your needs has not been gathered or given the proper consideration

As an adult, you would call the Advocate for Children and Youth when:

  • You believe a child’s or youth’s viewpoint is not being heard
  • You believe a child’s or youth’s rights are being ignored
  • You believe a child’s or youth’s interests are not being considered
  • You believe all the information about a child or youth or his/her needs have not been gathered or duly considered
  • You have a concern regarding the availability, effectiveness, responsiveness or relevance of services designed to support children and/or youth

Once you contact the Advocate for Children and Youth regarding a problem/concern, the Advocate may review the matter and:

  • Help you and/or others close to you to advocate on your own behalf
  • Refer you, or a group of children or youth or the adult who called on your behalf to appropriate supports
  • Conduct an investigation on your behalf or on the behalf of a group of children or youth in cases where advocacy or mediation or another dispute resolution process does not result in an outcome the Advocate believes is satisfactory
  • Initiate and participate in, or assist you to initiate and participate in case conferences, administrative reviews, mediations or other processes in which decisions are made about the provision of services
  • Advocate or mediate or use another dispute resolution process on your behalf or on behalf of a group of children or youth
  • Make recommendations to government, an agency of the government or communities about legislation, policies and practices respecting services to or the rights of children
  • Provide information to the community regarding the rights of children and youth, promote their well-being and enhance child advocacy interest